StillMetrics Refund Policy
Effective date:
This policy applies to StillMetrics paid subscriptions when paid checkout becomes available. Checkout is not currently integrated and verification is incomplete. See pricing and billing options.
1. First paid subscription charge
Your first actual paid subscription charge is fully refundable if you request a refund within 14 calendar days after that first charge. The window starts from the paid charge, not from the start of your free trial.
This first-charge refund window does not restart with renewal payments, plan switches or each new workspace. It is not a new 14-day refund offer for every payment.
2. Separate 14-day free trial
The 14-day in-app free trial is separate from this refund policy. A free trial is not a paid charge and does not use up or start the first-charge refund window. There is no second free trial through Paddle.
3. Cancellation and renewals
You may cancel your subscription at any time. Paid access continues through the end of the prepaid term, subject to safety and legal rights under our Terms of Service. Contact support for cancellation assistance.
Refunds for subsequent renewal payments are governed by applicable mandatory law and Paddle terms. Nothing in this policy limits any mandatory rights you have under applicable law.
4. Requesting a refund
Email ziadelamary@gmail.com with your refund request. Include your billing email, charge date and transaction reference so we can identify the payment.
Never send full payment card details, passwords, API keys or access tokens.
Paddle handles payment and may process refunds. Processing and receipt timelines depend on the payment method and provider; we cannot promise a specific refund arrival time.
For related information, read our Pricing, Terms of Service and Privacy Policy, or visit Support.